FAQ

Tenants

 

Q – How much is the deposit?

A – For a normal tenancy the deposit is 1.5 (one and a half) times the monthly rent. If you have pets then the deposit would be 2 (two) times the monthly rent.

 

Q – Will I get any interest on my deposit?

A – No, sorry, interest is not paid on deposits.

 

Q – When is my rent due?

A – Rent is payable monthly in advance and due on the same day as the start date of the tenancy. So, if your tenancy started on the 15th of May then your next rent would be due on the 15th of June.

 

Q – What do I do if I need maintenance?

A – For managed properties...if it is not an emergency then leave us a voicemail or drop us an email and we will attend to it as soon as we are back in the office. In the case of a real emergency (the boiler breaks down in the middle of winter), then please refer to the website and phone the appropriate tradesman.

 

Q – What are my responsibilities when leaving a property?

A – The property needs to be returned in at least as good a condition as it was it taken (fair wear and tear allowed).

 

Landlords

 

Q – Do you make a charge for an initial consultation?

A- No, Simon is happy to visit the property, and after a thorough assessment give you his recommendations – free of charge.

 

Q – What if I have already found a Tenant?

A – We have a variety of products for Landlords, however, “Safe Start” is ideal for this situation. We will reference the Tenants, provide a Tenancy Agreement, an Inventory & Schedule of Condition and ensure the deposit is placed into one of the mandatory government backed deposit schemes.

 

Q – How do you advertise for Tenants?

A – We use our own website and we use rightmove.co.uk

 

Q – I’d prefer to be a “hands off” Landlord, can you look after my property for me?

A – Yes, the majority of our properties are fully managed. We pride ourselves on attention to detail and thoroughness.

 

Q – What happens if the property is left in a mess at the end of a Tenancy?

A – We strongly recommend that a detailed, professional Inventory & Schedule of Condition is conducted before the start of a new tenancy. In this way, everyone involved is aware of the state of the property and any discrepancies at the end of a tenancy are clear. Any damage, beyond normal wear and tear, is generally paid for from the deposit, in agreement with the Tenant.